Arris tm1602 – 2 port 3.0 modem DOCSIS 16×4 E-MTA Telephony Modem

4.67 out of 5
(6 customer reviews)

  • Approved for Time Warner / Spectrum, Cablevision, Optimum, Charter & MORE
  • 16×4 Embedded Multimedia Terminal Adaptor (E-MTA)
  • 24×8 bonded channel cable environment
  • Industry-leading cable operators can maintain a competitive position against VDSL and fiber to the home services by offering subscriber data services as high as 960Mbps.
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Arris TM1602 delivers two lines of primary line Voice over IP (VoIP), ultra-high speed data access, and multiple battery pack options to support telephony service during power outages.

Designed as an upgradeable solution for advanced users, the TM1602 enables both home and small businesses the speed and performance achievable with a 24×8 bonded channel cable environment along with industry-leading ARRIS voice and battery back-up features. With the arris TM1602, cable operators can maintain a competitive position against VDSL and fibre to the home services by offering subscriber data services as high as 960Mbps. For best performance, use high-quality RG-6 type coax cable (coaxial cable). the coax should be long enough to reach from modem to the nearest cable outlet.

This Modem is an improvement of the ARRIS 822G model

  • RF Interface: ‘F’ type connector
  • Data Interface: 10/100/1000 Base-T Ethernet RJ-45
  • Voice Interface: 2 lines RJ-11
  • Dual Stack IPv4/IPv6
  • PacketCable 1.5, 2.0
  • Physical Dimensions (H x W x D) – excluding F-connector:
    • TM1602A – 7.1in x 1.8in x 7.1in (18.1cm x 4.6cm x 18.0cm)
    • TM1602G – 9.1in x 2.2in x 7.0in (23.1cm x 5.5cm x 17.9cm)
    • TM1602G with 8-cell – 9.7in x 2.2in x 7.0in (24.7cm x 5.5cm x 17.9cm)
  • Input Voltage (nominal): 115 VAC, 60 Hz
  • External BBU Capacity:
    • 4-Hr Pack: Li-ion 2.2 AH Capacity
    • 8-Hr Pack: Li-ion 4.4 AH Capacity
    • 12-Hr Pack: Li-ion 6.6 AH Capacity
    • 16-Hr Pack: Li-ion 8.8 AH Capacity

TM1602 Features 

Arris tm1602 - 2 port 3.0 modem review Arris tm1602 - 2 port 3.0 modem docsis review Arris tm1602 - 2 port 3.0 modem reviews
Arris Touchstone TM1602A DOCSIS 3.0 Upgradeable 16x4 Telephony Modem for TWC & OPTIMUM
123 Reviews
Arris Touchstone TM1602A DOCSIS 3.0 Upgradeable 16x4 Telephony Modem for TWC & OPTIMUM
  • Approved for Time Warner / Spectrum, Cablevision, Optimum, Charter & MORE
  • 16x4 Embedded Multimedia Terminal Adaptor (E-MTA)

High-quality VoIP Service

The ARRISTM TM1602 modem provides reliable Voice over IP telephone service. Being approved for Time Warner, Optimum, Spectrum and Charter, there is no doubt that the ARRIS TM 1602 will modem exceeds your expectations in VoIP service. This modem is an improvement of the ARRIS 822G model.

ultra-high speed Data Access

It has LAN Connectivity features 10/100/1000 Mbps ports. Speed thrills when it comes to the internet connection. If you are looking for ultra-high speed in data access, this is the right modem for you. It is faster than dialup connections or ISDN services. It is approximately 16 times faster than the DOCSIS 2.0 Ethernet modems. Fast data access speeds up communications and business operations.

The Flexibility of The Modem

This modem allows you to connect either to a single computer or to Local Area Network at work or at the office. It provides two distinct lines of telephone communication service as well as high speed data access. This gives you the flexibility you need to adjust your VoIP and data access packages as you grow in your business.

Compatibility of The Modem

On top of being flexible, the ARRIS TM1602 – 2 port 3.0 modem is compatible with the most widely used connectivity products and services. Particularly, for data services, this modem is DOCSIS 3.0 compliant. It is also backwards-compatible with DOCSIS 2.0 or 1.1. It also supports tiered data services. When it comes to telephony services, this modem is PacketCable 1.5 or 1.0 compliant. Overall, this modem will take your telephony and data connection package a notch higher without interfering with your current set up. That is why it is said to be an upgradeable telephony and connectivity solution for uses.

Modem Has Multiple Battery Options

Power outages may disrupt businesses and cause a lot of losses. However, with the ARRIS TM1602 3.0 modem, telephone communication can still go one when there is a blackout. Indeed, this 16 x 4 E-MTA (Embedded Multimedia Terminal Adaptor) modem offers multiple battery options that support VoIP telephone services when there are power outages. This allows business conversations to be held around the clock.

Great Overall Performance

Overall, this telephony modem by ARRIS Enterprises Inc. gives you more than you ask for. It supports Ethernet connection Indeed, with this modem, you are a cut above the rest. You can offer homes subscriber services for high-speed data (as high as 960 mbps).

Arris tm1602

Also, check this – Arris TM804G

More Info On This modem

This ARRIS TM1602 cable modem seems to have solved may problems in VoIP telephone and data access for both individuals and small business enterprises. The touchstone telephony modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networks.

First, it is awesome for its price. All those who have used this modem have praised its speed, especially over the higher tier connections. Its installation is easy and straight forward. The package comes with everything you need, including telephony modem, end user licence agreement, a power cord, and ethernet cable (cat5e).

A users’ guide is also provided to ensure that you are not bogged down at any point while installing or using this modem. It provides exactly what businesses and individuals want in data and VoIP.

On your router, light indicator are given to check for normal operation. Also, you’ll find a sticker with your WiFi network name and password. You’ll need this information later



Installation is simple and your cable company will provide assistance to you for any special requirements. The links below provide more details instructions.

Warranty & Support

Product Warranty: For warranty information about this product, please click here
If a new phone and cable do not restore dial tone. call your service provider.

6 reviews for Arris tm1602 – 2 port 3.0 modem DOCSIS 16×4 E-MTA Telephony Modem

  1. 5 out of 5

    Najiba Lall

    Great value for your money! Very happy with this product!👍🏼

  2. 5 out of 5


    Works great but buyers should know that it doesn’t work when you plug it in. You need to contact your Service Provider and provide them with the modem information and then it will start working. You will only have access to the amount of mps you’re paying your Service Provider for even though the output from the modem is probably a lot more.

  3. 5 out of 5

    Robert S.

    So far so good. Optimum talked me through the set-up on the phone. Same unit that they provided. It will pay for itself in 4.5 months. Looks new.

  4. 5 out of 5


    Delivered in 3 days, plugged in and synched up with my Cable Co. Smooth transition, very satisfied. Saves me $11.00/month rental fee!

  5. 3 out of 5

    Rudranauth M.

    Works with Optimum
    I give this modem 3 stars because I just started using it and in a next 3 months I will up grade, because I’m yet to see its proformance

  6. 5 out of 5


    Easy set up just had to have the cable company on the line while I installed it. Very helpful.

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